An agent that acts — not just answers.
Vivollo runs a real multi-step agent: it looks up orders, searches your catalog and docs, remembers the customer, and takes the next step — end to end, not a scripted reply.
Across every channel · 24/7 · escalates only when it matters
It uses tools, not scripts
The agent calls real functions to get the job done — order and shipping lookups, catalog search, document retrieval, customer context. Each step is a decision, not a branch you pre-wired.
- get_orderorder + shipping
- search_cataloglive inventory
- rag_searchyour docs
- update_memorycustomer
- resolveclose or hand off
It remembers the customer
Vivollo carries context across messages and sessions — who the customer is, what they bought, what they asked before — so conversations pick up where they left off instead of starting cold.
- customer identity
- past orders
- preferences
- open tickets
It stays up under load
Provider-agnostic by design: Vivollo routes across OpenAI and Gemini with automatic failover and cost-tuned model tiers, so a single provider hiccup never takes your support offline.
- OpenAI ⇄ Gemini
- automatic failover
- model tiersnano → smartest
- token streaming
The agent loop
How a single message gets resolved
Every turn runs the same loop — perceive, decide, act, observe — repeating until the request is actually done.
- 01
Read the message
Parse intent and entities from the customer's message, in any of your channels and languages.
- 02
Recall context
Load memory and customer context — past orders, preferences, the thread so far.
- 03
Decide the next step
Choose whether to answer, call a tool, ask a question, or hand off — grounded in your rules.
- 04
Call a tool
Run the function — look up an order, search the catalog, retrieve a doc, update memory.
- 05
Read the result
Take the tool's output back into context and re-evaluate what's still needed.
- 06
Resolve or hand off
Close the loop with a grounded answer and action — or pass full context to a human.
The loop repeats until resolution — or a clean handoff to your team.
Ready to meet your AI agent?
Book a demo and we'll build a working agent on your real data — across WhatsApp, Instagram and your website. Live in days.