Building your knowledge base
Ground your agent's answers in your catalog, policies, and help docs.
A grounded agent answers from sources you control. This guide covers what to add and how to keep it fresh.
What to index
- Product catalog and stock
- Shipping, returns, and warranty policies
- Help-center articles
If an answer isn't in a source the agent can cite, it shouldn't be in the reply.
Keep it current
Re-index when content changes so retrieval never serves stale answers.